RETURN,CANCELLATION & REFUND POLICY
We at shopschool are committed to give you a world-class online shopping experience and follow the global best practices in this sector.
We deal in customised/personalised products, which means that the products are permanently modified to meet customers specific needs and demands. Once the customisation is executed its impossible to reverse the changes made. This is not the case with traditional e-commerce. But in order to give you a hassle-free online shopping experience we are offering 7 days returns.
Products delivered can be returned upto 7 calendar days of delivery.
What is included :
- Any order, fulfilled by us is eligible under this scheme.
- The products should be unused, unwashed ( in case of clothing ) and should have all the tags, labels and barcodes intact.
- All products without any kind of customisation become automatically eligible for returns.
- For products which have been customising as per your inputs, the second level of inspection is required.
- Refunds will be made after deducting the payment gateway charges and return shipping charges, charged as per actual.
What is not included :
- Sampling: If you are using or we deduce that you are using this feature to take samples of the products, we will not consider it for refunds. If you want a sample, please order non-customised products.
- Sizes: If you made a mistake while ordering and mentioned wrong sizes, we will not consider it for refunds. Please see the size chart for a better understanding of the product sizes
- Color : It is actually impossible to replicate the exact same color on the screen. The product colors visible on screen depends on various factors like users screen resolution, users device, users ambient lighting condition, lighting conditions used during principal photography, post photo shoot finishing etc. Please be aware of all these, if you feel the product which you received is not as you have expected in terms of colors, we will not entertain the refund request.
- Design Error: If you have made a mistake while designing and as a result of that the final output is erroneous, we will not consider it for refund. We will print what you have ordered us to print, nothing more nothing less.
Any manufacturing defect on the product or incomplete orders will automatically become eligible for a refund. We will make it correct, no questions asked or refund your money. Please get in touch with our support team at firstname.lastname@example.org for any such requests
Process for claiming refund
Get in touch with us immediately if you feel you need to apply for refund or if you are not 100% satisfied with your order.
All the orders received are sent for production/ customisation/ personalisation at the next available batch. This ensures timely delivery of orders. We have multiple production batches in a day.
To give you complete peace of mind, we offer order cancellation till 24 hours of order placement.
Orders, can be cancelled within 24 hours of placing them.
If you wish to cancel your order, please get in touch with us and quote your order number which you would have received in the order confirmation mail.
Refund of payments made will be released to the eligible customers in the same mode as used during order placement.
The following costs will be deducted while processing your refunds :
- GST amount: The price you pay in inclusive of taxes, and we keep paying the tax amount to relevant authorities at regular intervals. So the tax component of your payment cannot be refunded as it has already been paid to the govt. GST amount ranges from 5 – 28% of the total bill value. Your payment invoice has detailed breakup of your paid amount and specifies the tax amount.
- Payment Gateway Charges: We use multiple payment gateways to process payment in our website, payment gateways charges on every transaction and is in the range to 2 – 5 % of the total paid value. We cannot refund this amount as we do not get refunds from the respective payment gateways.
- Return Shipment Charge: If you wish to return the products a shipment charge will apply. You have to use our shipment channels to return your order. The respective shipment charges will be applicable to you. The charges depend on your location and the weight and size of the shipment, and in most cases will be in the range of Rs 100 – Rs 500. Please note that this is an approximate amount.
Refund will be processed within 7 working days post-acceptance. For any support in this regard, please contact us at email@example.com